WE HELP YOU - OUR EXPERT SERVICE AND SUPPORT
Today, the name Grundner Sondermaschinen not only stands for outstanding quality and innovation, but also for first-class service and customer support. Competent technical support and high parts availability ensure the competitiveness of our customers. Our dealers and partners worldwide are available for this purpose. We pay particular attention to accessibility and serviceability when designing our machines.
During the operation of your storage solution, we are there for you with scalable service and support solutions.
Online Support
Our support team are your expert partners for all software problems or malfunctions relating to your intelligent storage solution from Grundner Sondermaschinen.
Our team usually responds to important support requests within a few minutes, within an hour at most. In this way, we minimize the risk of downtimes for you and ensure the maximum performance of your system.
How to contact us:
Online-Support Hotline: +43 7240 21010 – 99
E-Mail: support@grundner.co.at
Monday to Thursday from 08:00 – 16:30;
Friday from 08:00 – 12:30
Spare parts
To avoid long downtimes, we ensure that the right wear and spare parts for your storage system are available at our headquarters in Austria, directly at your site or from our dealers in your area.
This guarantees fast deliveries and protects against unnecessary downtime.
How to contact us:
Spare parts service: +43 7240 21010 – 42
E-Mail: parts@grundner.co.at
Monday to Thursday from 08:00 – 16:30;
Friday from 08:00 – 12:30
Spare parts
To avoid long downtimes, we ensure that the right wear and spare parts for your storage system are available at our headquarters in Austria, directly at your site or from our dealers in your area.
This guarantees fast deliveries and protects against unnecessary downtime.
How to contact us:
Spare parts service: +43 7240 21010 – 42
E-Mail: parts@grundner.co.at
Monday to Thursday from 08:00 – 16:30;
Friday from 08:00 – 12:30
System service
Our service employees carry out maintenance and repairs with a high level of commitment and adherence to deadlines and provide you with expert advice on the phone on all technical issues. It is important to us that our service technicians are well trained and always up to date with the latest technology.
Regular maintenance increases the service life, availability and safety of your system. Worn or defective parts and components are identified and replaced at an early stage. In this way, we avoid expensive downtimes and ensure the performance of your system. We work with you to agree the dates for the maintenance work to be carried out in order to have as little impact as possible on your ongoing operations.
How to contact us:
System Service: +43 7240 21010 – 42
E-Mail: service@grundner.co.at
Monday to Thursday from 08:00 – 16:30;
Friday from 08:00 – 12:30